> ## Documentation Index
> Fetch the complete documentation index at: https://docs.symmetry.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Docs MCP troubleshooting

> Fix a server your AI assistant cannot reach, sign-in that fails or keeps prompting, page access that does not match yours, and answers that are uncited or thin.

Solutions to common issues with [Symmetry Docs MCP](/symmetry/ai/docs-mcp/overview). For first-time setup, see [getting started](/symmetry/ai/docs-mcp/getting-started).

## Connecting

<AccordionGroup>
  <Accordion title="Cannot reach the server">
    First confirm the URL is exactly `https://docs.symmetry.com/authed/mcp`.

    If the URL is correct, restart the app. Most clients read their MCP configuration only when they launch, so a server you added while the app was already open will not load until you restart it. That is the usual situation during setup, and it applies again after any later edit to the config file. Cursor is the exception and picks up changes on its own.
  </Accordion>

  <Accordion title="Sign-in fails or keeps prompting">
    Use the same Client Support Center credentials you use for Symmetry Docs. If they work in a browser but not in your AI assistant, sign in to the docs in a browser first, then reconnect.

    Popular clients such as Claude, ChatGPT, and Cursor can always complete the sign-in. If yours is not one of those, [contact support](https://support.symmetry.com/hc/en-us/requests/new).
  </Accordion>
</AccordionGroup>

## Page access

<AccordionGroup>
  <Accordion title="AI assistant cannot reach a page you can open">
    The sign-in probably did not complete. Reconnect and confirm you are prompted to authenticate. If it still cannot reach the page after a successful sign-in, [contact support](https://support.symmetry.com/hc/en-us/requests/new).
  </Accordion>

  <Accordion title="AI assistant cites a page you cannot open">
    That should not happen, since it reads only what you can read. [Contact support](https://support.symmetry.com/hc/en-us/requests/new) with the page it named.
  </Accordion>
</AccordionGroup>

## Answers

<AccordionGroup>
  <Accordion title="Answers are not cited">
    An uncited answer is not proof of a problem. Search returns a link with every result, but your AI assistant decides whether to show it, so ask for one explicitly: add "cite the page" and ask again.

    If it still answers with no Symmetry link, or cites a page that is not Symmetry documentation, then it is working from general knowledge and the server is not connected. Check that sign-in completed, then re-run the [connection check](/symmetry/ai/docs-mcp/getting-started#step-3-confirm-it-works).
  </Accordion>

  <Accordion title="Answers are thin">
    Search returns snippets. Ask your AI assistant to read the full page and name it, for example "read the whole STE licensing page and list every credential type."
  </Accordion>
</AccordionGroup>